Worxpertise – Maximising Customer Lifetime Value

From Funded Start-ups & SMEs to Global Enterprises

Providing business process solutions that drive Customer Loyalty and Revenue Growth

Our Formula for Sustainable Business Success

BX (Business eXcellence) = Customer (eXperience = eXpectations) = CX²

We believe that business excellence drives superior customer experience resulting in higher customer loyalty, repeat purchases and lower cost of new customer acquisition – i.e.

Improved Profitability and Revenue Throughput

our clients

worxpertise is proud to work with clients across industries to co-create solutions that drive growth and bring transformation. We serve firms across the globe, from SMBs to Fortune 500 companies, as we prioritise customer expectations and make their experience more interactive.

Insights

Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

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‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

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adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

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3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

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our reach

usa

uk

australia

new zealand

india

Proprietary
Technologies &
Platforms

Continuous
Focus on Proactive
Value Addition

100%

Reference-able
Client-base

Best of Both Worlds:
Capabilities of an Established
Player + Hunger of a Start-up

AI-Enabled Contact
Centre Solutions

Proactive
Cannibalization
& Risk Sharing
Approach

Why worxpertise

Relevant and global experience that is focused on driving your business

our values

integrity

Earning & retaining the confidence
of all our stakeholders through consistency,
honesty & transparency

trust

The bond that cements and strengthens
relationships with our clients, employees &
partners and builds mutual respect

ownership

Total acceptance of accountabilities
& outcomes at every level for every transaction
& interaction of clients & all stake holders

diversity

Variety is the spice of life and the
driver of excellence & innovation at work

innovation

Reviewing existing and bring
in new solutions enhancing business value
for our clients continually