the COVID-19 crisis has exposed the logistics & supply chain inefficiencies on a global scale and most organisations had to suffer because of the disruptions. the logistics sector was never prepared & equipped to handle the unanticipated and sudden contrast between demand and supply that cropped up due to the onslaught of the pandemic which led to sharp demand in essential goods and commodities. And it was not only demand for essential goods that created disruptions, but there were some interesting trends in markets like US and Australia. For example there was an increase in the major appliance replacement market –consumers were cooking more and wanted a better oven. Sales of small appliances, especially in the coffee and food preparation categories, grew too.
This led to increase in demand and added to the pressure on existing logistics systems and processes. But pandemic or no pandemic, companies will have to remain competitive to meet growing demand. To maintain the edge, companies have to transform their logistics management. To be sure, even during the pre-pandemic world, the process of transformation through incorporating digital & automation was taking place, albeit slowly in the logistics management space.
Today taking it easy to digitally re-invent supply chains is not an option. It has to be put on fast-track so that your business is fully armed to overcome the unforeseen challenges that lies ahead.
While the world waits in anticipation of what is to unfold next, here are 3 solid immediate measures that you can undertake to drive out the inefficiencies in your supply chain system.
You are one step ahead of the competition if you have the capability to track your orders through real-time monitoring/ visibility. Hanging on to traditional people dependent/ manual processes for order fulfilment can no longer meet the required output in the new normal. Equipping your business with SaaS solutions will enable easy tracking of your orders which in turn will facilitate you to take strategic decisions efficiently & effectively.
Also, consistently fulfilling your order requirement day-to-day can boost your customer retention rate though increased customer satisfaction.
Today, business leaders across organizations are trying to unearth new ways of reconstructing the entire logistics management process to meet the unique needs of customers. The right inventory in the right time at the right place will ensure harmonious balance between demand & supply always.
With the right solution & automation, you will have a crystal-clear real-time vision of the number of inventory available, number of stocks to be updated etc., which will facilitate quick and accurate decisions as and when required. Also, correcting your inventory through incorporating software solutions for real-time visibility will act as a cost controller to your business and position your business for any uncertainties.
With measures such as social distancing / contact-less delivery most likely to be followed post COVID-19, on-boarding a customer interaction management solution for your business can deliver high productivity by ensuring smooth and continuous communication to your customers.
Effective customer support in times of crisis will boost customer retention rate by retaining your customers trust.
Any good customer interaction management solutions would offer you 24X7 customer support that ensures that there is zero drop on number of calls, messages and response to mails by your customers any time of the day. And it should be enabled by the latest AI technologies to provide the best possible customer experience.
Today, only those businesses that are quick to accept and implement required changes can survive and thrive. In this urgent journey you should look for a partner that can offer you a comprehensive digital solution to manage your logistics management process to bring in competitive efficiency and facilitate increased customer retention & higher customer life-time value.
to understand how to start building an efficient logistics management process talk to one of our worxperts.
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