Uncategorized – Worxpertise

Blogs

Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

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‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

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adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

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3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

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3 things to do to build an efficient logistics…

the COVID-19 crisis has exposed the logistics & supply chain inefficiencies on a global scale and most organisations had to…

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7 outcomes to look out for when you are…

An accounting software is a norm for all small and medium businesses today in India. Apart from providing functionalities such…

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Check your positivity during COVID-19 crisis

Thank you for your interest, the survey is now closed. You can visit our blog post for the results of…

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