Uncategorized – Worxpertise

Blogs

Conversational Experiences are the Future of CX

70% of Customers Expect conversational experiences when engaging with Brands Tend to make additional purchases from companies that provide seamless…

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Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

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Creating a gender-neutral workplace: 4 must-have initiatives for companies

Gender parity and care are crucial aspects of creating a safe, inclusive, and productive workplace forall employees, irrespective of their…

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Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

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‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

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adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

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3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

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