70% of Customers
This highlights the growing importance of delivering personalized and interactive interactions to meet customer expectations and drive business growth.
As customer expectations for smooth and satisfying purchasing experiences continue to escalate, businesses need to equip their customer-interaction personnel with the skills and to engage efficiently and effectively. This means combining the personalized experience of in-store/showroom shopping with the convenience of online purchasing by:
EXPECTATIONS OF CUSTOMERS IN INDIA
84% - AI interactions over time will become more natural and human-like along with the capability to handle progressively complex queries.
46% - Engage in conversational communication
43% - Provide personalized responses
37% - Respond to more intricate/complex questions
36% - Manage multiple queries
THAT IS WHY
91% Of business leaders in India express interest in understanding how AI is advancing customer experiences and becoming more intuitive and seamless. The demand for AI-driven solutions that deliver enhanced customer experiences continues to grow.
89% Are actively reconsidering the entire customer experience. They recognize that immersive experiences play a crucial role in differentiating their brands and fostering customer loyalty.
79% Have plans to increase their investments in customer experience (CX) technologies within the next 12 months.
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