Even before the pandemic and lockdown, the company was ready to work from a multi-location environment and could mobilize its employees at a short notice to work remotely. So when the lockdown happened, in just 9 hours Worxpertise was able to transition its entire workforce and their work to their respective remote locations or homes and ensured that customer activities remained unaffected.
The idea of the Worxenter also came from the pandemic related lockdown situation when millions of people moved back home. Worxenters will enable people including the economically disadvantaged and especially women to stay at home or close to their homes and be gainfully employed. For our Worxenter agents it is a double benefit, they stay in their homes and save on costly living expenses of a big city. The Worxenter agents handle back-office, inbound and outbound calls of customers of various Indian clients of Worxpertise.
The innovation also enables our clients to access trained resources with regional language capabilities to cater to language specific markets. Quite simply we enhanced our talent pool with the Worxenters. Also some of the issues such as power and internet connectivity that crop up while working from home are taken care of in our Worxenters.