Responsibilities

Job Summary

We are looking for a dynamic BPO trainer to join our company. In this role, you'll be responsible for scheduling & conducting training sessions for both new and experienced agents, managing the training budget, enhancing their soft skills and supporting employees to keep productivity up.

Responsibilities

1. Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
2. Scheduling and conducting training sessions on various customer service topics to prepare and support new employees.
3. Training experienced employees on new or updated call centre procedures to improve their performance.
4. Training experienced employees on new or updated call centre procedures to improve their performance.
5. Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
6. Liaising with team leaders and managers to conduct on-the-job coaching.
7. Observing the daily operations of call centre employees and identifying any areas of improvement
8. Measuring the effectiveness of training sessions and preparing individual or team progress reports.
9. Creating and managing the training budget.
10. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
11. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
12. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking for a qualified team leader for insurance sales process to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities

• Coaching and training agents on improving Customer Interaction and offering advisors guidance.
• Address customer’s & agent’s concerns accurately and timely.
• Ensuring accuracy of the content.
• To set clear team goals & to delegate tasks to meet deadlines effectively & efficiently.
• To monitor team performance and maintain report on metrics.
• Oversee day-to-day operation

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking for a passionate Data Analyst. The successful candidate will turn data into information,
information into insight and insight into business decisions.

Responsibilities

• Interpreting data, analyzing results using various BI tools & statistical techniques.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Locate and define new process improvement opportunities.
• Work with management to prioritize business and information needs.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Performs other related duties as assigned.

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking for an organized sales and marketing manager to assist in the advertising and selling of our company's products and to create competitive advantages for our company in the market industry. The sales and marketing manager's responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.

Responsibilities

• Promoting the company's existing brands and introducing new products to the market.
• Developing and managing sales cycles from lead capture to sales closure;
• Building a revenue stream for worxpertise contact centre & cloud product & , combining direct and indirect selling with worxpertise's business partners
• Leading introductory meetings with potential customers including positioning worxpertise’s  value proposition
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking for a professional MIS to coordinate and oversee our organization’s we are looking for an MIS executive who will be responsible for timely designing and developing of a computer system along with developing strategies, specifications and keeping updated with the latest technological developments in the IT system. You must know how to analyze the operations and providing continuous suggestions for the improvement. operations.

Responsibilities

• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner.
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Perform data analysis for generating reports on periodic basis.
• Develop MIS system for customer management and internal communication
• Provide strong reporting and analytical information support to management team.

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.

Responsibilities

• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary.

Mode - WFO
Work days - 6

Responsibilities

Job summary

 .Net Developer designs, modifies, develops, writes and implements software programming applications and components. Supports and/or installs software applications and components. Works from pre-established guidelines in an agile development environment that uses a test driven approach to perform the functions of the job and maintains documentation of process flow.

Responsibilities

Utilize established development tools, guidelines and conventions including but not limited to

ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET

· Create and deliver data-driven reports

· Design, code and test new service oriented web software applications

· Enhance existing systems by analyzing business objectives, preparing an action plan and

identifying areas for modification and improvement

· Maintain existing software systems by identifying and correcting software defects

· Investigate and develop skills in new technologies

· Create technical specifications, test driven scripts and test plans

· Create new and extend existing operational documentation

Mode - WFO
Work days - 6

Responsibilities

Job Summary

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

Responsibilities

• Sound Knowledge of Networking/Network Cabling/Switches
• Installation of updated software/OS/tools
• Experience in Managing/Troubleshooting/Installation of Desktops/Laptops/Printers preferred
• Experience in using/managing Active Directory users
• 24x7 Availability

Mode - WFO
Work days - 6