How we helped a A $5 billion automobile giant address gaps in field behavior and customer experience
Inconsistent customer management processes and approach across 100s of sales & service partners, resulting low Customer Experience ranking across industry and thus resulting in lower Customer Lifetime Value.
Worxpertise designed, developed, implemented and operated program for capturing daily customer sentiment score across critical touch customer points at sales and service points.
Increase in NPS across all touch points resulting in 12% increase in sales volume for key products.
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