Global Reach: Global operations and presence in India, US, Australia & New Zealand.
Customer-Centric Approach: Focus on customer experience and interactive solutions using our proprietary technologies as well as 3rd Party Platforms.
Our comprehensive suite of technology services. Click on link below to know
more about worxpertise.
Ticket
Management
Platform:
Worxtivity
Integrated
Lead Management
Platform
Conversational AI
Platform:
Speech-To-Text
Analytics | Bots |
Agent Assist
Personalized
Analytics Solutions
Unified
Communication
Platform
CPaaS
Data Security:
7yrs | 8+ Mil
transactions | No data
breach | Covering
WFO & Secure WFA
Saltworx:
Operations
Management
Platform
Your search for an advanced Ticket Management Platform designed to efficiently tackle complex support challenges ends with Worxtivity. Whether you're managing high email response times, increased call volumes, or high call abandonment rates, Worxtivity streamlines your support operations with precision. With features like automated workflows, real-time analytics, and seamless integrations, Worxtivity empowers your team to boost support efficiency and elevate customer satisfaction.
Automated Workflows: Define custom workflows to automate ticket routing and escalation.
Real-Time Analytics: Track key performance indicators and identify areas for improvement.
Seamless Integrations: Integrate with other customer support tools and systems effortlessly.
Empower Your Support Team with Worxtivity
Flowchart illustrating the integration and workflow automation process.
Data Collection
and Analysis
Help businesses gain insights into customer preferences, FAQ's, and emerging trends.
24X7
Availability
Round-the-clock availability for customer inquiries and support
Personalized
Replies
Personalize responses based on sender information and email content, creating a more engaging user experience.
Seamless
Integration
Integrate with other systems and software, such as CRM, tool and ticketing systems, etc.
Multilingual
Support
Enhances accessibility and extends the user base by allowing users to interact in their preferred language.
The Worxtivity Advantage: Transforming Support Efficiency
Challenges
High Email Response Time Increased Call Volume due to Unresolved TicketsIncreased Abandonment 
Solution
Ticketing Solution & Follow- Up
MechanismE-stablishment of Escalation Reduced Ticket Closure Time
Our Approach
Mapping Service Engineers
for EfficiencyReal-time Customer View
EnhancementEmail Solution & Application 
Email
Response time
Substantial Reduction
in Repeat Calls
Reduction in
abandoned call rate
Decrease in
Repeat Calls
Worxtivity delivers measurable improvements to your support operations:
Timely response to sales leads is one of the key driver to high closure rate. Integrated Lead Management Platform (CLM) from worxpertise is architected to design personalized solutions and transform how your businesses manages the leads. From capturing, validating to segmentation, assigning propensity to convert score, and realtime connecting to an expert - using the worxpertise CLM embed a comprehensive suite of tools that ensure every lead is effectively managed and conversions maximized. With built-in collaboration features, prospective customer and your team can communicate seamlessly using tools like WhatsApp-SMS-IVR etc, while the advanced speech analytics and real-time reporting & analysis provide deep insights into lead performance. The platform's agile architecture enable integration and customization capabilities hence making it adaptable to any business environment, empowering your team to work smarter and convert more leads into loyal customers.Worxpertise’s Conversational AI suite is designed to transform customer interactions through advanced AI technologies and automation. Whether it's analyzing conversations across multiple channels or deploying intelligent chatbots, our solutions empower businesses to optimize customer support, streamline operations, and gain valuable insights.
Omnichannel
Analytics:
Analyze interactions across voice, chat, and email to gain comprehensive insights.
Customized
Reporting:
Tailor reports to specific business needs with advanced configurations.
Keyword Spotting & Sentiment Analysis: Quickly identify key trends and understand customer emotions.
Agent Coaching: Automate feedback processes to enhance agent performance.
Global Language
Support:
Support and analyze interactions across multiple languages for a global reach.
Enhanced Customer Understanding: Gain a deeper insight into customer behavior and preferences.
Improved Agent Performance: Streamline coaching and feedback for better customer service.
Global Scalability Effectively manage and analyze customer interactions across diverse languages and regions.
Omnichannel Availability: Accessible across web, text, and voice channels to guide customers through various touchpoints.
Visual Interactive UI: Create a consistent user experience across multiple platforms and reuse digital assets.
Easy Integration & Orchestration: Seamlessly integrate with existing systems to deliver a cohesive agent-customer experience.
Domain Specialized
AI Models:
Leverage proprietary AI models tailored to specific industries and use cases.
Robotic Process Automation (RPA): Automate tasks and processes even when APIs are not available.
Boost Digital
Adoption:
Provide customers with an intuitive, guided experience across different modalities.
Consistency Across
Channels:
Maintain a uniform interaction experience, improving customer satisfaction.
Operational
Efficiency:
Automate and streamline tasks to reduce manual intervention and increase productivity.
Challenges
Low Dealership Footfall Incomplete Audience OutreachExtended Lead-to-Call DurationIneffective Lead Management
Solution
Improved Customer Connectivity
Efficient Lead Handling Enhanced Call QualityIncreased Sales Conversion
Our Approach
IVR IntegrationTruecaller IntegrationSpeech-to-Text (STT) TechnologyPincode Mapping ToolsSMART CRMSMS Engagement
Customer
Connectivity
Lead-to-Call
Duration
Sales
Conversion
Analysis of customer
calls using STT
Technology
Power BI, Tableau, Advanced Excel and few other technologies.
Worxpertise's Unified Communication solution integrates key communication tools into a cohesive platform, streamlining interactions and enhancing efficiency across your organization. Our solution encompasses:
Dialer - Enhance your communication efficiency with our advanced dialer, featuring
Automatic call
distribution
Sticky agent and
account-based call routing
Interactive voice response
CRM
integration
Voice
logger
GUI to listen to
Call Recordings
IP Telephony
Chat
Platform
Video
Calling
Worxpertise's CPaaS (Communication Platform as a Service) solutions provide a comprehensive suite of tools to empower your business with cutting-edge communication capabilities. Our services include:
Interactive IVR for
both inbound and
outbound calls
Interactive SMS for
real-time messaging
Seamlessly integrate
our CPaaS solutions
with leading platforms
like Asterisk, Aspect,
and ViCi.
Protect your data with Robust Data Security Solutions
In today’s increasingly remote work environment, safeguarding sensitive data is more critical than ever. Worxpertise offers comprehensive solutions designed to protect your organization’s infrastructure and data from cyber threats.
With over 7 years of experience and a proven track record of securing 8+ million transactions without a single data breach, we are committed to providing the highest level of security for your remote workforce
Compliance Standards: Worxpertise adheres to the highest industry standards to ensure the utmost security and reliability of our services. Our compliance includes:
These certifications underscore our commitment to maintaining the highest levels of trust, security, and compliance for our clients.
Customer initiates
the loan application
via the App.
Simplifies the process, guiding the customer through each step.
Instant approval and disbursement upon successful application submission.
Continuous post-loan support ensures customer satisfaction.
Transform Your Business Today! Explore Worxpertise's cutting-edge solutions designed to drive growth, efficiency, and security. Contact us now to find the perfect service for your business needs.
