Policies and Guidelines – Worxpertise

Policies and Guidelines

Terms of Use

Welcome to Worxpertise Group!

By accessing www.worxpertise.com (Website) which is owned, operated, and maintained by Edge Business Solutions Private Limited (hereinafter referred to as Worxpertise Group or we or our or us), a company incorporated under the provisions of the Companies Act, 2013, you agree to be legally bound by the following terms of use and other incidental or related aspects.

Before you use the Website, you may read all the terms of use mentioned herein and the Privacy Policy provided on the Website. We strongly recommend you check this page periodically to understand our latest version of terms of use. We reserve the right at any time at our sole discretion to change or otherwise modify the terms of use without providing you any prior notice, and your continued access or use of the Website signifies your acceptance of the updated or modified terms of use.

These terms of use govern your access to and use of the Website, media, platforms, forums, portals, and any other online services offered by us (collectively, the "Services").

The Website is designed to showcase and provide our business process services, solutions, and technologies. It provides valuable information about our offerings, our mission, and how we can help your enterprise execute, enable, and excel. Worxpertise is our legally registered business entity. It represents our organization in the eyes of the law, and it is the name under which we conduct business, enter into contracts, and fulfill our obligations to our clients and partners.

These terms of use outline the rules and regulations for the use of our website and Services. By accessing or using our website and services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website and services.

1. Acceptance of Terms:

These terms of use are an electronic record in terms of the Information Technology Act, 2000, and are generated by a computer system and do not require any physical or digital signatures. By accessing or using our Website, you acknowledge that you have read, understood, and agree to these terms of use. These terms may be updated from time to time, and it is your responsibility to review them regularly.

2. Use of Our Services:

  1. Worxpertise Group provides business process services, solutions, and technologies to help businesses execute, enable, and excel. Your use of our Services is subject to the terms outlined in your individual service agreement.
  2. Subject to these terms of use, we grant you a non-exclusive, limited, non-transferable, non-assignable, non-sub-licensable, revocable license to access and use the Services in accordance with these terms of use. You acknowledge that you are receiving limited rights to the Services only.
  3. You do not have any right to download or copy any kind of information in any form for the benefit of another individual, vendor, or any other third party; caching, unauthorized hypertext linked to the Website or transmitting any content that you do not have a right to make available.
  4. You shall not upload, post, or transmit any material that contains software viruses, files, or programs designed to interrupt, destroy, or limit the functionality of the Website or any use of data mining, bots, or similar data gathering and extraction tools.
  5. You agree not to disrupt, intercept, or attempt to circumvent any of our security features.
  6. We will do our best to ensure that the availability of the Services will be uninterrupted and that transmissions will be error-free. Nevertheless, your access to the Service may also be suspended or restricted to repair, maintain, or introduce new facilities or services at any time without any prior notice.

3. Privacy Policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our Website and Services, you consent to the practices described in our Privacy Policy.

4. Intellectual Property:

  1. All content, trademarks, logos, and intellectual property on our Website are the property of Worxpertise Group or its licensors and are protected by copyright and other intellectual property laws. You shall not use our intellectual property without our explicit written consent.
  2. You are not entitled to duplicate, distribute, create derivative works, display, or commercially exploit the Website content, features, or facilities, directly or indirectly, without our prior written permission.
  3. You do not have the right to use any of our trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
  4. You do not have the right to remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Website or Service.

5. User Conduct:

When using our Website and Services, you agree not to:

  1. Violate any applicable laws or regulations.
  2. Infringe upon the rights of others.
  3. Disrupt or limit the operation of our Website or Services.
  4. Transmit any harmful or malicious code.
  5. Attempt to gain unauthorized access to our systems or data.
  6. Bypass any measures used by us to prevent or restrict access to the Website and/or the Services. Any unauthorized use by you shall terminate the permission and limited license granted to you by us, and we shall be obligated to seek adequate compensation from you.
  7. Use this Website for any purpose other than the work for which the Website has been created.
  8. Make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand.
  9. Access, monitor, or copy any content or information of this Website using any bots, spiders, scraper, or any other automated means or any manual process for any purpose without our express written consent.
  10. Take any action that imposes, or impose in our discretion an unreasonable or disproportionately large load on our infrastructure.
  11. "Frame," "mirror," or otherwise incorporate any part of this Website into any other platform or website without our prior written authorization.

6. Links to Other Websites:

Our Website may contain links to third-party websites. We are not responsible for the content or practices of such websites, and we do not endorse or make any representations about them. If you access the third-party website or advertisement, you do so at your own risk, and these terms of use do not apply to such usage. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse and do not warrant the offerings of any of these websites. We strongly advise you to read the terms of use and privacy policies of any third-party websites that you visit.

7. Representation and Warranty:

You represent and warrant that you meet the legal age requirements and are not a minor, and possess legal capacity, sound mind, and are not under any form of coercion or undue influence of any person or substance or incapacitated that would impair your ability to enter into a binding contract. You will use the Website for legitimate purposes for yourself or for another person for whom you are legally authorized to act. You warrant providing true, accurate, and complete information as required by the Website. We retain the right at our sole discretion to deny access to anyone to the Website or to the Services, at any time and for any reason.

8. Disclaimer:

  1. Although we make every effort to provide up-to-date information about our Services, we do not warrant the accuracy, effectiveness, and suitability of any information contained in the Service. Your use of the Services is at your own risk, and all responsibility lies with you. The information is presented "AS IS" and may contain technical inaccuracies or typographical errors. We reserve the right to add, remove, or modify disclosures at any time without prior notice.
  2. We do not make any warranties, express or implied, regarding the information or content posted on the Website. Worxpertise Group explicitly disclaims all representations and warranties, whether established by law, contract, or otherwise.
  3. We make no warranty and expressly disclaim any obligation that the Website will meet your expected expectations or requirements or will be available on an uninterrupted, timely, secure, or error-free basis or the quality of any Services, products, information, or other material obtained by you through the Website.

9. Indemnification and Limitation of Liability:

  1. You agree to protect, defend and indemnify us and hold us and our representatives harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your access and use of the Service.
  2. Any material downloaded or otherwise obtained through us is done at your discretion and risk, and you are solely responsible for any damage to your device or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from us through or from the service will create any warranty not expressly stated in these Terms and Conditions.
  3. Worxpertise Group does not assume any liability for the materials, information, and opinions provided on, posted to, or otherwise available through us. Reliance on these materials, information, and opinions is solely at your risk. Worxpertise Group disclaims any liability for injury or damages resulting from the use of or accessing the Services or the content contained thereon.
  4. In no event shall Worxpertise Group or its subsidiaries, affiliates, vendors, or their respective directors, employees, or agents be liable for any damages of any kind, under any legal theory, arising out of or in connection with your use of, or inability to use, this Website, the site content, any services provided on or through this Website or any linked site, including any special, indirect, punitive, incidental, exemplary, or consequential damages, including, but not limited to, personal injury, lost profits or damages resulting from delay, interruption in service, viruses, deletion of files or electronic communications, or errors, omissions, or other inaccuracies in this platform or the content, whether or not there is negligence by Worxpertise Group and whether or not Worxpertise Group has been advised of the possibility of any such damages.

10. Customer Registration Process:

The following is the process to register yourself:

  1. Initial Inquiry: You can begin the journey by reaching out to us through our Website, phone, or email. Our dedicated team will be ready to assist you with any questions and guide you through the registration process.
  2. Consultation: We believe in personalized solutions tailored to your unique needs. During an initial consultation, we'll discuss your requirements, objectives, and challenges to determine how we can best serve you.
  3. Proposal:Following the consultation, we will provide you with a detailed proposal outlining our recommended services, solutions, and technologies, along with pricing and terms.
  4. Agreement:If you decide to move forward, we'll prepare a formal service agreement that defines the scope, terms, and responsibilities of both parties. You'll have the opportunity to review and sign this agreement electronically for your convenience.
  5. Onboarding:Once the agreement is in place, we'll initiate the onboarding process. This may involve data collection, system setup, and other preparations to ensure a smooth transition to our services.
  6. Service Commencement: With everything in place, we’ll officially begin providing the agreed-upon services, solutions, or technologies to support your business objectives.

11. Customer Registration Guidelines:

The following are the customer registration guidelines:

  1. Clear Communications:Effective communication is the key to a successful partnership. Please keep us informed of any changes in your business needs, objectives, or contact information.
  2. Privacy and Data Security:We take data privacy and data security seriously. Rest assured that any data you share with us will be handled in accordance with our Privacy Policy, which you can review on our Website.
  3. Service Agreement Compliance:Adhering to the terms and conditions outlined in your service agreement is crucial. It ensures that both parties understand their roles and responsibilities.
  4. Feedback and Collaboration: We value your feedback and input. Feel free to provide suggestions or raise concerns at any time during our partnership. We believe in continuous improvement.
  5. Payment Timelines: Timely payment of invoices is essential to maintain uninterrupted services. Please adhere to the agreed-upon payment schedule.
  6. Accessibility: We aim to be accessible and responsive. If you have questions, require support, or encounter any issues, our customer support team is available to assist you.
  7. Service Excellence: Our commitment to you is to consistently deliver superior service and customer experience. Your satisfaction is our top priority.

12. Cancellation of Services:

  • Service Cancellation for Small to Medium-Scale Enterprises (MSME):
    • If you wish to cancel our Services for your MSME business, we understand that circumstances may change. Please notify us in writing at least 60 days before the scheduled service commencement date.
    • Depending on the specific terms outlined in your service agreement, a cancellation fee may apply. We will work with you to assess the situation and determine the appropriate cancellation charges, if any.
  • Service Cancellation for Large/Global Enterprises:
    • For our specialized services tailored to Large/Global enterprises, please refer to your individual service agreement for cancellation terms and conditions.
    • Cancellation policies may vary based on the complexity and nature of the service. Our team will collaborate with you to ensure a smooth and mutually beneficial cancellation process.

13. Refund Policy:

  • MSME Service Refunds:
    • In the event that we are unable to deliver the agreed-upon services, we will initiate a refund process promptly.
    • Refunds will be processed within 2 business days from the date of cancellation, using the same payment method utilized for the original transaction.
  • Large/Global Enterprises Service Refunds:
    • Refund policies for niche services provided to Large/Global enterprises will be detailed in your service agreement.
    • We are committed to addressing refund requests promptly and fairly, ensuring that any eligible refunds are processed efficiently.

14. Relationship between Website and Legal Name of the Company:

  • Our Website is an online extension of Worxpertise Group. It serves as a digital gateway for individuals and businesses to learn more about our Services, get in touch with us, and explore the solutions we offer to address their unique needs.
  • Why it matters:
    • Transparency: Our Website reflects the true essence of our organization. It is a window into our values, expertise, and commitment to customer satisfaction.
    • Trust: By aligning our website closely with our legal name, we aim to build trust and credibility with our clients, partners, and all visitors to our site. You can be confident that the information and services presented on our Website are genuine and backed by Worxpertise Group.
    • Consistency: We believe in consistency in all aspects of our business. By ensuring that our Website accurately represents our legal name and business operations, we maintain a harmonious brand identity across both digital and physical domains.
  • Your Interaction with Us:
    • When you visit our Website, engage with our content, or inquire about our Services, you are connecting with Worxpertise Group. Whether you choose to partner with us, seek information, or explore our solutions, you can trust that our legal name and our Website work in tandem to deliver the highest levels of professionalism and expertise.
    • At Worxpertise Group, we are committed to transparency, integrity, and delivering value to our clients. If you have any questions about our legal name, our Website, or any other aspect of our organization, please feel free to contact us. We are here to assist you and provide the information you need to make informed decisions about working with us.

15. Governing Law:

These terms of use are governed by and construed in accordance with the laws of India. Any disputes arising from these terms of use shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

16. Contact Information:

For questions or concerns regarding these terms of use, please contact us at smart.solutions@worxpertise.com

Thank you for choosing Worxpertise Group. We are committed to providing you with exceptional services and technologies to help your business excel. If, at any point, you are dissatisfied with our Services or believe that we have not met our commitments, please contact our customer support team. We will do our utmost to address your concerns and find a resolution that aligns with our commitment to excellence. Please review these terms regularly, as they may be updated to reflect changes in our Services or legal requirements.