Blogs – Page 4 – Worxpertise

Blogs

CX Improvement Most Critical in 2022

Today, customer care leaders are feeling the pressure for a number of reasons – rising call volumes, employee churn, digital…

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CX Pitfalls to Be Avoided

In recent years,organizations across sectors have been forced to overhaul many of their processes as the importance of CX has…

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Customer Is the King and So Can Be a…

A common trait among leading companies is that the customer is at the heart of their strategy. multiple successful companies…

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The future of Customer Experience is here

In a recent study, it has been predicted that Call Center AI market will grow from USD 1.6 billion in…

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Conversational Experiences are the Future of CX

70% of Customers Expect conversational experiences when engaging with Brands Tend to make additional purchases from companies that provide seamless…

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Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

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Creating a gender-neutral workplace: 4 must-have initiatives for companies

Gender parity and care are crucial aspects of creating a safe, inclusive, and productive workplace forall employees, irrespective of their…

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Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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