Blogs – Page 4 – Worxpertise

Blogs

Conversational Experiences are the Future of CX

70% of Customers Expect conversational experiences when engaging with Brands Tend to make additional purchases from companies that provide seamless…

Read more

Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

Read more

Creating a gender-neutral workplace: 4 must-have initiatives for companies

Gender parity and care are crucial aspects of creating a safe, inclusive, and productive workplace forall employees, irrespective of their…

Read more

Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

Read more

Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

Read more

Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

Read more

‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

Read more

adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

Read more

3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

Read more

1
2
3
4
5