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First Key Steps to Transform Your CX With Predictive…

In today’s dynamic business environment, predictive analytics is a must if you want to transform your customer experience. In this…

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Evolving the Next Normal Working Model – Lessons From…

By Shubho Chatterjee, Chief Operating Officer, North America, worxpertise Covid-19 has forced businesses, workers and their families to desperately adapt…

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Convert Your Tally From an Accounting Software to an…

Tally the dependable friend Tally is the most dependable accounting software for small and medium businesses today in india and…

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CX Improvement Most Critical in 2022

Today, customer care leaders are feeling the pressure for a number of reasons – rising call volumes, employee churn, digital…

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CX Pitfalls to Be Avoided

In recent years,organizations across sectors have been forced to overhaul many of their processes as the importance of CX has…

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Customer Is the King and So Can Be a…

A common trait among leading companies is that the customer is at the heart of their strategy. multiple successful companies…

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The future of Customer Experience is here

In a recent study, it has been predicted that Call Center AI market will grow from USD 1.6 billion in…

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Conversational Experiences are the Future of CX

70% of Customers Expect conversational experiences when engaging with Brands Tend to make additional purchases from companies that provide seamless…

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Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

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