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worxpertise Blog

Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

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Creating a gender-neutral workplace: 4 must-have initiatives for companies

Gender parity and care are crucial aspects of creating a safe, inclusive, and productive workplace forall employees, irrespective of their…

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Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

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‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

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adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

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3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

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3 things to do to build an efficient logistics…

the COVID-19 crisis has exposed the logistics & supply chain inefficiencies on a global scale and most organisations had to…

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Case Studies

Nov 21, 2022

Cloud based order management systems can help address transparency issues

Re-engineer Processes to Drive Improvements in NPS and Sales

Combining technology and behavioral models to address customer complaints

Enable smart growth: Connect to and enhance revenue from new sources using intelligent centralized systems

The science behind lead conversion

Webinars

How to overcome Challenges faced by SMBs? In conversation with worxpertise’s Rajiv Manalal Gupta

The various elements and complexities that impacts the digitisation of a business

Rajiv Manalal Gupta speaks at the exclusive ‘BPO Digital Transformation Impact Talks’