Insights

Worxpertise Blog

Measuring the Success of Your Unified Communication Platform

Is Your UCP Actually Working? Here’s How to Tell. You’ve picked the right Unified Communication Platform (UCP), rolled it out…

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Best Practices for Implementing a Unified Communication Platform.

From Choosing to Doing: Let’s Put That UCP into Action In our last blog, we helped you figure out how…

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Choosing the Right Unified Communications Platform: The Complete Checklist…

Too Many Tools, Too Much Confusion? Let’s Fix That. In our last blog, we explored how Unified Communication Platforms (UCPs)…

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Beyond Calls & Messages: How Unified Communication Platforms (UCPs)…

In our last blog, we explored how unified communication (UC) platforms are revolutionizing the way we work by bringing all…

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The Power of Unified Communication – Why Businesses Need…

Is your Business losing time to scattered communication? Imagine this: You need to discuss an urgent client request with your…

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Turning Feedback into Action: How to Use Customer Insights…

Imagine walking into your favorite café, ordering your usual coffee, and realizing something is off. The taste isn’t the same.…

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The AI Paradox: How Artificial Intelligence is Both a…

Artificial Intelligence (AI) is no longer a futuristic concept—it’s here & it’s everywhere - transforming industries, reshaping economies, and redefining…

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Predictive Analytics in Contact Centers: Forecasting Demand and Optimizing…

Imagine calling a customer service center, waiting endlessly, only to hear the same message on repeat: "All our advisers are…

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Why Human Interaction is necessary in customer service?

Have you ever felt utterly frustrated by receiving the same scripted responses from a bot-driven customer service system? Or found…

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Evolving Telephony: From Manual Switchboards to Cloud-based IP PBX…

In the not-so-distant past, the heartbeat of communication within businesses was a scene of manual precision — operators seated at…

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What Is IP PBX? Insider’s Guide to IP Phone…

Are you considering a new business phone system? With numerous options available, the IP PBX stands out among them. If…

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Navigating the Future: Top CX Trends to Redefine Customer…

In the dynamic landscape of customer experience (CX), staying ahead of the curve is imperative for businesses looking to thrive…

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Small Steps, Big Gains: A Comprehensive Guide to Enhancing…

In the dynamic landscape of business, Small and Medium Enterprises (SMEs) play a crucial role in driving economic growth and…

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The Rise of Speech to Text Technology: Transforming Customer…

In today's fast-paced digital age, innovation is a constant force driving change across industries. One such innovation making significant waves…

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The Evolution of Conversational AI: From Chatbots to Virtual…

In the realm of artificial intelligence, one of the most captivating and transformative technologies is Conversational AI. Over the past…

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From Customer Experience to Enterprise Experience

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer…

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Omnichannel Approach to Order Management

By Rajiv Manalal Gupta, Managing Director Customers take a while to close the deals and place the order. However, when…

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Women’s Day & Worxpertise

https://www.youtube.com/embed/xLp71zQ5jQU At Worxpertise, diversity is a way of life with a commitment of 50% women across all functions. Wishing ‘Generation…

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Inventory Management & Customer Delight

By Rajiv Manalal Gupta, SCM Expert & Managing Director Customer is the core to business. Good customer experience is the…

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Treating Business Criticality Caused Due to COVID-19

COVID 19 has put Businesses in critical condition from which they need to recover rapidly. Smart Businesses will become leaner…

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Thank You! You All Make Me Proud.

By Rajiv Manalal Gupta, Managing Director Dear Worxperts, There is no rulebook or precedence to refer to for help to…

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Crisis Strikes

By Siddhartha Bhattacharjee, B2B Sales strategist, Leadership coach and Start-up mentor The feeling is so overwhelming that it numbs our…

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Worxpertise Positivity Index Survey Summarised Report

COVID-19 is a reality of which we all are well aware of. Lockdown has been added to global day-to-day vocabulary…

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Mitigating Covid19 Impact – Business Operations On Cloud

The current Pandemic issue has truly exposed the supply chain inefficiencies on a global scale. It has disrupted practically every…

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Navigating Through Risks, Building Resilience

In current times, efficiency alone is not enough. Companies are also required to navigate through risks and build strong resiliency…

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Leveraging Customer Relationship Management (CRM) in Your Operations

In the light of the current situation, it is not “Business as usual” today. Normal lives and course of business…

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Worxpertise Responds to COVID19

As the world comes together in the fight with COVID-19, At Worxpertise, our vision of continually enhancing life impacting values…

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Creating a High Impact CRM Strategy for Your Business…

Customer relationship management software is truly an indispensable tool for every business today. With the covid-19 situation creating havoc since…

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Emphasize Support to Your Existing Customers :

Maximize your CLV get started now As we start embracing the shifts that COVID19 has brought upon, today, only those businesses that…

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First Key Steps to Transform Your CX With Predictive…

In today’s dynamic business environment, predictive analytics is a must if you want to transform your customer experience. In this…

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Evolving the Next Normal Working Model – Lessons From…

By Shubho Chatterjee, Chief Operating Officer, North America, worxpertise Covid-19 has forced businesses, workers and their families to desperately adapt…

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Convert Your Tally From an Accounting Software to an…

Tally the dependable friend Tally is the most dependable accounting software for small and medium businesses today in india and…

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CX Improvement Most Critical in 2022

Today, customer care leaders are feeling the pressure for a number of reasons – rising call volumes, employee churn, digital…

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CX Pitfalls to Be Avoided

In recent years,organizations across sectors have been forced to overhaul many of their processes as the importance of CX has…

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Customer Is the King and So Can Be a…

A common trait among leading companies is that the customer is at the heart of their strategy. multiple successful companies…

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The future of Customer Experience is here

In a recent study, it has been predicted that Call Center AI market will grow from USD 1.6 billion in…

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Conversational Experiences are the Future of CX

70% of Customers Expect conversational experiences when engaging with Brands Tend to make additional purchases from companies that provide seamless…

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Revolutionizing Customer Experience: The Impact of Speech-to-Text Analytics

Speech-to-text (STT) analytics is transforming the way companies extract insights from customer interaction data to consistently and continuously improve customer…

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Creating a gender-neutral workplace: 4 must-have initiatives for companies

Gender parity and care are crucial aspects of creating a safe, inclusive, and productive workplace forall employees, irrespective of their…

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Top CX Trends to win you customers in 2023

Historically, in companies the focus of developing competitive advantage used to rest with internal capabilities and resources, cost strategies, and…

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Live Agent or AI – What does the customer…

Customer Experience is the lifeblood of a business and good customer is good customer service is no longer just a…

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Indian Companies need to up their CX Game –…

Organizations know they aren’t quite meeting rising customer expectations, with leading companies saying that unresolved queries are up 157% year…

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‘If we address a complaint well & involve the…

If we address a complaint well, and even involve the customer in the solution, it brings customers closer to our…

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adapting to post pandemic CX challenges

customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to…

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3 critical steps to achieve digital integration in Healthcare…

digital integration has become a must have for healthcare organisations. Generally, this is understood as integrating internal organizational functions and…

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3 things to do to build an efficient logistics…

the COVID-19 crisis has exposed the logistics & supply chain inefficiencies on a global scale and most organisations had to…

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7 outcomes to look out for when you are…

An accounting software is a norm for all small and medium businesses today in India. Apart from providing functionalities such…

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Check your positivity during COVID-19 crisis

Thank you for your interest, the survey is now closed. You can visit our blog post for the results of…

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Building a Sturdy Logistics Management Process:

Due to sudden and abrupt halt on the movement of transport, Logistics was one of the first few industries to…

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Are ecommerce customer retention strategies improving?

IMRG stats found that ‘the active customer retention rate’ reached a record high of 36.4% for May to July 2016 (Q2), 5% higher…

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Case Studies

Nov 21, 2022

Cloud based order management systems can help address transparency issues

Re-engineer Processes to Drive Improvements in NPS and Sales

Combining technology and behavioral models to address customer complaints

Enable smart growth: Connect to and enhance revenue from new sources using intelligent centralized systems

The science behind lead conversion

Webinars

How to overcome Challenges faced by SMBs? In conversation with worxpertise’s Rajiv Manalal Gupta

The various elements and complexities that impacts the digitisation of a business

Rajiv Manalal Gupta speaks at the exclusive ‘BPO Digital Transformation Impact Talks’